ronniemac
Pro
Posts: 1,520
NHL Team: Chicago Blackhawks
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Post by ronniemac on Sept 28, 2015 14:37:12 GMT
Yeah, we got 2 x steak pie meals for sitting in but no seats initially due to carry out meal people in the seats and others with nothing at all or just a drinks can most took to the rink with them. Steak pie was good but the chips were awfull in my opinion, lots of scraps, frozen chips aint the bizzo at the best of times.
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charlieconway96
Rookie
You guys are not skating like Warriors. You look like something else. You look like Ducks!
Posts: 13 
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Post by charlieconway96 on Sept 28, 2015 15:55:02 GMT
I found the service a bit ludicrous on Saturday; whilst ordering my food at the Curlers Bar I fancied a Kinder Bueno, upon asking the staff member for one I was told that they were not allowed to sell me it along with my food and I was directed to the Cafeteria or vending machine at the other side of the rink (despite their being boxes of sweets advertised at the bar)…..Extremely trivial I know but it just seemed totally ridiculous at the time. Anyone know the bright spark that introduced that rule?
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Post by daviejojo on Sept 28, 2015 19:02:18 GMT
I found the service a bit ludicrous on Saturday; whilst ordering my food at the Curlers Bar I fancied a Kinder Bueno, upon asking the staff member for one I was told that they were not allowed to sell me it along with my food and I was directed to the Cafeteria or vending machine at the other side of the rink (despite their being boxes of sweets advertised at the bar)…..Extremely trivial I know but it just seemed totally ridiculous at the time. Anyone know the bright spark that introduced that rule? Must confess, I asked the same, a Water and a sweet, and was told they can't sell them. Seems a bit daft, especially as the queue was 20 minutes long. I did see they were short staffed though, but, it seems daft to not sell stuff that's sitting there |
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Post by lynsey on Sept 29, 2015 10:07:27 GMT
There will be a suggestion box made available in the bar this weekend for people's thoughts on the menu. This was meant to be put in last weekend but there was a major staff shortage. We've had a high turnover of staff so far this season so it's been hard to get some consistency.
The issue of the sit-in area is a problem we're aware of and it is hard to keep an eye on. There will be a notice on each table asking people to give up their seats to those with plates or to vacate the table once they're finished on busier nights. I have found some people to be rude and selfish when it comes to this though if I'm honest! But we will be getting stricter to the dislike of some!
I'm open to any suggestions on how to improve things in all bar/catering areas! Feel free to email catering@fifeicearena.co.uk - although I'm on maternity leave this season I'll try to do my best to enforce changes!
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Post by swarfiga on Sept 29, 2015 11:32:28 GMT
There will be a suggestion box made available in the bar this weekend for people's thoughts on the menu. This was meant to be put in last weekend but there was a major staff shortage. We've had a high turnover of staff so far this season so it's been hard to get some consistency. The issue of the sit-in area is a problem we're aware of and it is hard to keep an eye on. There will be a notice on each table asking people to give up their seats to those with plates or to vacate the table once they're finished on busier nights. I have found some people to be rude and selfish when it comes to this though if I'm honest! But we will be getting stricter to the dislike of some! I'm open to any suggestions on how to improve things in all bar/catering areas! Feel free to email catering@fifeicearena.co.uk - although I'm on maternity leave this season I'll try to do my best to enforce changes! A lot of people come in just for a pint or 2 before the game and take up the seating aswell, which isn't their fault, maybe just needs to be clearer that it's for food only? Also one thing I'd suggest is when you go in the queue for the food is usually longer so you'll wait, order your food and if you get it quite quickly you then have to stand in another queue to get a drink, would it be possible to order for example your meal and a pint at the same till? |
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Post by lynsey on Sept 29, 2015 13:32:29 GMT
Unfortunately you cant order food and alcohol at the same till at present. These are kept separate for stocktaking reasons and would require me to employ all over 18s unless I was there to authorise all sales. It's hard enough to get staff to work once a week so trying to get everyone over 18 also would be even harder!
I know the queues can be a nightmare at times but it is meals we're serving so they do take time sometimes when being cooked from fresh - another reason we try to keep the menu simple. Any more staff and tills also aren't really an option as staff are falling over each other as it is and there are only small periods of busy times so it just isn't financially viable.
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Post by swarfiga on Sept 29, 2015 14:34:56 GMT
That makes sense, wasn't sure if there was a proper reason or just the way it was, good off you to actually come on here and actually explain or ask things though.
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Post by Fifer on Oct 4, 2015 10:01:38 GMT
Why not make it table service pre game? That would let folk order food & drink together and solve the problem of people taking up tables who are either eating take away food or just drinks. Keep the lounge area for meals only until say 6.30ish. You could even let people book and pre order their meals to speed things up.
Sent from my HTC One using proboards
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Post by mustapha on Oct 4, 2015 10:07:01 GMT
Why not pour out 20 pints before period break as it's obvious going to get a mad surge for drinks.
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Post by lynsey on Oct 6, 2015 7:25:37 GMT
I was under the impression this was being done already, I'll check it out? We've been waiting on an extra coors pump for weeks now but it keeps getting delayed, should be in for the next Braehead game though.
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