pops
Rookie
Posts: 73
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Post by pops on Sept 4, 2019 11:56:56 GMT
Dundee is a pretty easy ticket system though (no seats). Where as flyers need a whole reservation system. But let’s be honest they had a working system and somebody decided to stop using that without a working replacement - that is just bad management, simple as. Not telling people what is happening is just bad management too. They should have kept the old system until the new one was good. I emailed customer support at Eclipseticketing (the old ticketing company) before pre-season asking why the old ticket links on the flyers website were failing to load due to certificate errors, the reply I got (from Oxynade, the SaaS ticketing platform provider) said Eclipse Ticketing were dissolved (presumably during the off season). That being the case, there was no option to continue with that system. Doesn't explain why steps weren't taken earlier to implement and test a new system though. Fair call. If they told us stuff like this they would have a lot more sympathy for being forced to move platform. Looks like it is all working today for them.
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Post by perfectnightmare on Sept 4, 2019 12:13:05 GMT
It was up for a short time yesterday to allow final testing before going live today. I bought our tickets fine this morning.
If its cause eclipse ticketing are gone and its not necessarily been a choice to change providers, that would explain a lot re timings. Also the set back of the break in and damage when trying to get the new system up and running.
New system is far easier to use on your phone, looks better and is already an improvement in my eyes. Sure the new developer will make any tweaks necessary going forward
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Post by joestoyanovich on Sept 4, 2019 18:47:33 GMT
£18 + 75p booking fee for a Flyers online ticket this year.
£19 + a £2 booking fee for a ticket at Dundee ridiculous!
Prices for all the teams, as checked by a Clan fan, showing Dundee as the highest highest price ticket in the league, come on now £4 more expensive than The Devils.
Devils £17.00 Giants £18.50 Fife £18.75 Flames £18.85 Clan £19.20 Steelers £19.50 Blaze £19.80 Storm £19.80 Panthers £20.20 Stars £21.00
Webcasts up in price this year as well. Flyers up £2 to a tenner, thats a 25% increase by the way. Steelers webcast seemingly now £15.
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Post by zamboni on Sept 4, 2019 19:43:23 GMT
Still good value for money People that live far away 75p addition better than cost of travelling you get the seat you want or waiting in the painfully slow que when paying at door You can also turn up 10 mins before start of game and just sit down What does a adult ticket at Raith Rovers cost
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Billkmc
Pro
Posts: 1,383
EIHL Team: Fife Flyers
NHL Team: Calgary Flames
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Post by Billkmc on Sept 4, 2019 20:12:25 GMT
What does a adult ticket at Raith Rovers cost Not sure this is still correct but I’m sure this was Raiths prices last season Adults £15 Students £10 Concessions £8
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gmac
Junior
Posts: 564
EIHL Team: Fife Flyers
NHL Team: Dallas Stars
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Post by gmac on Sept 5, 2019 0:00:05 GMT
£18 + 75p booking fee for a Flyers online ticket this year. £19 + a £2 booking fee for a ticket at Dundee ridiculous! Prices for all the teams, as checked by a Clan fan, showing Dundee as the highest highest price ticket in the league, come on now £4 more expensive than The Devils. Devils £17.00 Giants £18.50 Fife £18.75 Flames £18.85 Clan £19.20 Steelers £19.50 Blaze £19.80 Storm £19.80 Panthers £20.20 Stars £21.00 Webcasts up in price this year as well. Flyers up £2 to a tenner, thats a 25% increase by the way. Steelers webcast seemingly now £15. Before my kids grew up, the Dundee family ticket was a great deal, now I can't stand filling their pockets. They run discount nights throughout the season, kids for a quid, etc, just not against Flyers. I refuse to bankroll those twats, we paid for their end ice seating a few years ago
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Post by sjam1987 on Sept 5, 2019 13:28:26 GMT
Good luck to anyone going up to the rink for tickets. Absolute shambles
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Post by Marky on Sept 5, 2019 13:40:05 GMT
Good luck to anyone going up to the rink for tickets. Absolute shambles Why what's happened or are the queues just horrendous?
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Post by Dirty Lyle on Sept 5, 2019 14:21:54 GMT
Good luck to anyone going up to the rink for tickets. Absolute shambles Why what's happened or are the queues just horrendous? Don't know walked up got mine and left..no problems whatsoever
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rossco
Junior
Posts: 543
EIHL Team: Fife Flyers
NHL Team: Detroit Red Wings
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Post by rossco on Sept 5, 2019 16:35:16 GMT
A number of tickets appear to have been misprinted, adults as concessions etc, the list was growing when I picked mine up after one of them was added to the list. No worries though they are all being honoured this weekend and replacements being printed.
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Post by chasingthepuck on Sept 5, 2019 17:28:41 GMT
This should have been done say a few weeks after the end of last season, summer off season is the time to get this all ready to go when it's game time, it's the flyers way though
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Post by damonauldbarn on Sept 5, 2019 19:21:55 GMT
Never had any problems today either. Heard there might be a problem if you went to the box office on Wednesday before the online ticketing started.
Any tickets bought then are not being honoured. If you know of anyone that did and they haven't sorted it yet, get them to contact the box office soonest please.
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Post by sabre74 on Sept 5, 2019 20:55:43 GMT
Never had any problems today either. Heard there might be a problem if you went to the box office on Wednesday before the online ticketing started. Any tickets bought then are not being honoured. If you know of anyone that did and they haven't sorted it yet, get them to contact the box office soonest please. I bought standing tickets on Wednesday but only got my receipt and was told to pick up my tickets on Saturday night, hopefully I don't have any issues
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Post by andi renson on Sept 5, 2019 21:16:06 GMT
We picked up our season tickets this afternoon and they seem ok, so no real complaints there. In respect of the ones that are not right, then surely they should have been checked by someone at the club on receipt to ensure that they were as ordered. This doesn’t appear to have been done as the tickets didn’t even seem to be in any sort of order.
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FlyerFlyerFlyer
Rookie
Posts: 27
EIHL Team: Fife Flyers
NHL Team: Philadelphia Flyers
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Post by FlyerFlyerFlyer on Sept 6, 2019 9:52:22 GMT
I can see Saturday night is going to be fun! I cant remember which day I bought my tickets but hopefully they honour them??
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